Laundry Room

Frequently Asked Questions

How do I sign up?


Simply click click the LOG IN button in the upper right corner of the webpage and create an account! From there you will have access to our Member's Area where you can request your complimentary Suds 'N' Duds laundry bags and schedule your initial pickup.




How much does this service cost?


Our service is charged per bag. Our small bags hold 2-3 loads of laundry and are $30. Our large bags hold 4-5 loads of laundry and are $40.




Do I have to sort my own laundry before it is picked up?


Nope! Just put it all in the bag and let us do all the work, that is what we are paid to do! All pockets will be emptied and the contents will be returned to you as well.




Is there a delivery charge?


Nope! Our pickup and delivery services are free and there is NO minimum price required.




Is there a minimum charge?


Never!




Do I have to be home for pickup and/or delivery?


It is up to you! You can set a time that you want us to come pickup and we will try to accommodate within 30 minutes of that time. However, if you are not home you can simply leave your bags outside of the pickup address. If you want it picked up or dropped off at a specific location outside (ex: the back door) just let us know and we will make it happen!




What if it is raining outside?


We do our best to monitor weather conditions daily. In the event that it is raining on the day of your delivery, we will be sure to double bag your items and work with you to determine the best place to leave your items at the address you selected.




How long is the turnaround time?


Laundry items will be returned within 48 hours! If for some reason it is expected to take longer than that, we will let you know and keep you up to date!




Where will you pick up/drop-off my laundry from?


Typically, items can be left at the front door and delivered to the same location. But, if there is a more preferred location at the address provided please let us know and we will accommodate. We will pick up and deliver to any address you choose as long as it is within our service area.




Will my clothes be washed with other people’s clothes?


All of your items will be sorted and washed separately. Your clothes will NEVER be mixed with another customer’s.




What happens if you lose/damage clothing?


Please let us know ASAP! While we take no responsibility for items after we drop them off, if there is something that is damaged or missing from your order we are more than willing to work with you to ensure a mutual agreement is met to ensure your satisfaction.




Do you treat stains?


Yes! All items are inspected prior to being washed and checked for stains. If there is a particular item that you would like us to pay particular attention to, please note it when you schedule your pickup. Also, please let us know what the stain is so we can have a better idea of what we need to do to get it out. We will try our best to remove stains but may only be able to do so much depending on how long the stain has set, what type of fabric it is on, etc.




What happens if I am not happy with the laundry services you provided?


Here at Suds ‘N’ Duds we pride ourselves in ensure that our customers are highly satisfied with our services. If for some reason you cannot say that we have fully met your expectations, please contact us and let us know so that we can do our best to ensure that your experiences going forward will be exceptional.




What is your pick-up and delivery schedule?


Laundry items are picked and delivered between 3 pm and 8 pm Monday through Friday. On Saturdays items will be picked up and delivered between 8 am and 3 pm




Can I put my laundry in a bag other than the one given to me?


Unfortunately our prices are based on the size bags that we provide you, therefore we will only take laundry placed in own of our Suds ‘N’ Duds laundry bags. If there is an extenuating circumstance that prevents you from using a Suds ‘N’ Duds bag please let us know!




How long before I get my Suds ‘N’ Duds laundry bag?


Expect to see your bag at your doorstep within 24 hours of creating your account! With that in mind, we suggest scheduling your first pickup at least 48 hours after creating your account.




Can I purchase additional bags?


Yes! Additional bags can be purchased for a fee of $7.50 per bag. Please give us a call to purchase more!




Who exactly will be washing my clothes?


All Suds ‘N’ Duds team members are highly trained to combat a variety of laundry related issues. Only trained Suds ‘N’ Duds staff members will handle clothing.




You mentioned something about people with special needs being employed? How does this work?


Suds ‘N’ Duds’ is a company very dedicated to providing job opportunities and functional skills to individuals with special needs. As a special education teacher, Suds ‘N’ Duds’ owner Eddie Hubert wanted to figure out a way to provide an exceptional service and also give back to the community. Therefore, Suds ‘N’ Duds will ensure that a percentage of its staff members are individuals diagnosed with an intellectual or developmental disability. These individuals will be highly trained and capable of performing their job task at the level of excellence that Suds ‘N’ Duds is known for!




How do I receive my complimentary laundry bags?


When you sign up and login for the first time, there will be a popup requesting the address that you would like your complimentary Suds 'N' Duds Laundry bag delivered to. If you are unable to see the link, please give us a call or shoot us a text at 704-467-6803





Let Us Wash Your Worries Away!

© 2020 by Hubert Enterprises, Inc.

Doing business as Suds 'N' Duds Laundry Pickup & Delivery Service

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